Qudini showcases Cloud Based Customer Experience Engagement Platform with Star Micronics at RBTE 2018

High Wycombe, UK, 24 April 2018 International POS printer manufacturer Star Micronics has today announced that it will be partnering with Qudini, an award-winning London-based SaaS customer experience management company offering queue management and appointment booking software to retailers, at RBTE 2018 (2 – 3 May, Olympia, London) on Stand F100.

Qudini will be showcasing its cloud-based customer experience management platform with Star’s TSP700II LAN printer. This platform enables retailers to reduce customer walkouts, increase conversions and optimise efficiencies within the store environment through its array of appointment and event booking, virtual queue, click and collect and request assistance solutions.

Qudini works collaboratively across a range of industry sectors with a vast array of global and UK brands including O2, Telefónica, John Lewis and House of Fraser as well as the UK‘s National Health Service to improve sales, operations, customer loyalty and satisfaction. The company’s SaaS based customer experience management platform enables retailers to enhance their in-store customer experiences through a series of features:

  • Virtual Queue Management – Walk-in footfall is managed more efficiently and physical queues and busy waiting rooms are replaced with faster digital queues and more satisfied customers.
  • Multi-channel appointment scheduling – Appointment availability, staff resources and footfall are managed with pre booked appointments made online and in the store, venue or surgery.
  • Click and Collect – Greater loyalty is generated through an improved experience that enables Click and Collect customers to check in and receive personalised updates about their order status.
  • Call Back – By building a list of customers waiting to receive information about a service or a goods collection from store, the retailer can personalise communications and build brand loyalty.

Commenting on the news, Imogen Wethered, CEO & Co-founder of Qudini said: “We are delighted to be partnering with Star Micronics at this year’s RBTE, which is one of Europe’s leading retail technology events. One of the focuses for this year’s show is to look at the existing challenges which retailers face in today’s economic environment and overcome these through optimising legacy processes and technologies used in-store. At this year’s show, we will be showcasing our cloud based customer experience management platform on the Star stand, enabling retailers to experience our array of appointment and event booking, virtual queue, click and collect and request assistance solutions.”

Wethered adds: “We believe collaborating with partners such as Star enables us to reinforce our message to retailers about future proofing the in-store customer experience and also helps us to strategically engage with new markets.”

For printing receipts and tickets, Qudini has selected the versatile multifunctional TSP700II LAN from Star, a printer that combines high speed with superior functionality. Capable of printing at 250mm/second, the TSP700II features a large 100mm diameter paper roll capacity that offers up to 60% more paper than a standard 80mm roll, ideal in a busy retail environment.

Annette Tarlton, Marketing Director, Star Micronics EMEA, comments: “We are pleased to be working with Qudini and showcasing their flexible and feature-rich platform at RBTE. In a rapidly evolving retail landscape, retailers need to focus on enhancing the in-store customer experience and personalising communication. Qudini’s powerful software in partnership with Star’s unique printer hardware offers a tangible solution that responds to these challenges and enables retailers to improve operations and footfall as well as generate greater brand loyalty and customer satisfaction.”

Background Information on Qudini
Qudini is a cloud based platform that allows brands with physical locations to create fantastic customer experiences. This is done through technology to manage queues and walk-in customers requiring service, with additional functionality that allows brands to take booking for appointments and events online. Qudini works with: O2, Telefónica global, John Lewis, Thomas Cook and many other fantastic retailers as well as the NHS and many of London’s hottest restaurant brands, including: Honest Burgers, Hoppers, The Diner and many others.

Background Information on Star Micronics
Founded in 1947, Star Micronics is one of the world’s largest printer manufacturers and has facilities for worldwide production, marketing and support. Employing over 1900 staff and achieving turnover in excess of £250 million, Star Micronics has developed a POS printer portfolio that spans thermal and dot matrix printers and mechanisms, designed for barcode, ticketing, receipts and labelling. Star’s proven technology is also being utilised to install print mechanisms in multimedia kiosk environments. The Star Micronics’ range is available internationally via a distribution channel comprising distributors and dealers.


For further information, please visit www.Star-EMEA.com or contact:
Annette Tarlton
Marketing Director
Star Micronics EMEA
Tel: +44 (0)1494 471111
Email: Atarlton@Star-EMEA.com

Claire Smith
PR Manager
Star Micronics EMEA
Tel: +44 (0)1494 471111
Email: Csmith@Star-EMEA.com

Anne-Marie Lavelle
Head of Marketing
Tel: +44 (0)203 322 3312
Email: anne-marie@qudini.com

GDPR Compliance Rules Require Over 2 Million Fleet Drivers To Revalidate Driving Licence Data Consent

GDPR based changes announced by the DVLA, this month, mean that over 2 million drivers will be required to grant new driving licence data permission to their fleet operator. Only by complying with the new rules, which come into effect 25th August 2018, will fleet drivers be properly checked.

The new GDPR regulation will apply to all private and public sector organisations processing Personal Data and receiving driver information from the DVLA. Employers and fleet managers, who are legally obliged to check a drivers’ entitlement to drive, will be under enormous pressure to hit the August deadline. To ease the burden, ADLV member companies, who facilitate online licence data checking, are contacting their customers to advise on the new compliance requirements.

Malcolm Maycock

Malcolm Maycock

ADLV members and their customers must satisfy themselves that the new fair processing declaration complies with the new data protection legislation and is permitted by the driver. ADLV members will advise customers on the implication of the change and how they can ensure compliance with the new DVLA requirements.

Kevin Curtis, Technical Director of the ADLV commented, “This is a huge shift for the DVLA and indeed the driving licence checking industry as a whole. From a technical and compliance perspective, all employers and third parties who are responsible for licence checking will need to be able to demonstrate that the new fair processing declaration has been signed by the driver. This will need to be stored in a way that can be audited by the DVLA to ensure compliance with the new GDPR legislation. This is good news for ADLV members as we are all ISO27001 accredited – and this simply raises the bar for security and data processing within the industry. Any companies that were not data-secure will now have to adhere to these new standards which is good for data protection and the licence checking industry as a whole.”

Commenting on the changes, Malcolm Maycock Chair of the ADLV commented, “The security of data and compliance in accordance with legislation, whether it is Data Protection regulations or current work-related road safety legislation, is a core business function of ADLV members. Whilst this is a mammoth task in a short timeframe, our members are committed to ensure that all processing is correct and complies fully with the new GDPR legislation. The good news is that the new Data Processing Declarations will continue to remain valid for 3 years from the date permission is granted.”

Note To Editors: About the ADLV (www.adlv.co.uk)
The Association for Driving License Verification has been established to promote and encourage best practice within the industry for the initial and continued validation of driver entitlement for responsible employers and road safety.

The association’s remit is:

  • to represent the interests of its members to the DVLA on policy, legislative and regulatory matters within a strict code of conduct.
  • to act as the conduit in any consultation or similar exercise that is likely to affect Members.
  • to represent Member and industry concerns to the Driver Vehicle and Licensing Agency and Department for Transport (“DVLA/DfT”).
  • to encourage wider take-up of driving licence checking by organisations and the introduction of regular and appropriate re-checks thereafter.
  • to exercise professional supervision over Members through the formulation of agreed minimum standards of good practice for the industry ensuring Members meet and maintain minimum acceptable standards of security in relation to the handling and safeguarding of personal data.

For further information, please contact:
Mark Sugden
M +44 (0) 7976 538554


Leigh Richards
The Right Image
M 07758 372527